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Privacy Policy

This privacy policy will explain how Olive Spanish Courses uses the personal data we collect from you when you use our website, book our courses, or interact with our services.

What Data Do We Collect?

We collect and process the following data:

  • Personal Identification Information: Name, email address, phone number, physical address, date of birth, and native language.
  • Academic & Enrollment Information: Spanish language level assessments, course preferences, and accommodation arrangements.
  • Billing & Transaction Details: Payment history, invoice addresses, and payment transaction details.
  • Technical & Analytical Data: IP address, browser type, device information, and site navigation patterns.

How Do We Collect Your Data?

You directly provide us with most of the data we collect. We collect and process data when you:

  • Book a Spanish course, enroll online, or complete a registration form.
  • Contact us via email or complete our online Contact Us form.
  • Communicate with us by phone, messaging platforms, or online chat.
  • Request accommodation, level assessments, or extra-curricular services.
  • Complete a user survey, leave feedback, or sign up for our promotional newsletters.
  • Use or view our website via your browser’s cookies.

How Will We Use Your Data & Lawful Basis

In accordance with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD), Olive Spanish Courses processes your data based on the following legal grounds:

  • Execution of a Contract (Art. 6.1.b GDPR): To manage course bookings, student enrollment, level assessments, accommodation arrangements, and provide operational assistance during your studies.
  • Legal Obligation Compliance (Art. 6.1.c GDPR): To process billing and payments, and retain financial records as required under Spanish tax and commercial law.
  • Explicit Consent (Art. 6.1.a GDPR): To send optional promotional newsletters, marketing communications, and deploy non-essential browser cookies.

How Do We Store & Retain Your Data?

We securely store your data using encrypted cloud databases protected by SSL/TLS encryption, firewall systems, and strict administrative access controls.

Data Retention: Personal data will be retained for the active duration of your educational relationship with us. Following course completion or contractual expiration, your data will be stored securely for the legal limitation periods mandated under Spanish tax and commercial law (up to 6 years). Once this mandatory period expires, we permanently delete or securely destroy your data.

Data Sharing & International Transfers

We do not sell or rent your personal data to third parties. We share data only with essential operational partners necessary to fulfill your booking or legal duties:

  • Partner language schools, accommodation providers, and payment processing gateways.
  • Public administrations, courts, or regulatory authorities under strict legal obligation.

Any data transfers outside the European Economic Area (EEA) strictly adhere to Standard Contractual Clauses approved by the European Commission to ensure equivalent security standards.

Marketing

We would like to send you information about our courses, programs, special offers, and services that we think you might like. You will only receive promotional updates if you have opted in.

You have the right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted, please email us at info@olivespanishcourses.com.

What Are Your Data Protection Rights?

Every user is entitled to full data protection rights under the GDPR and LOPDGDD:

  • The right to access – You have the right to request copies of your personal data.
  • The right to rectification – You have the right to request that we correct any inaccurate information or complete incomplete details.
  • The right to erasure – You have the right to request that we delete your personal data under certain conditions.
  • The right to restrict processing – You have the right to request restricted processing of your personal data under certain conditions.
  • The right to object to processing – You have the right to object to our processing of your personal data under certain conditions.
  • The right to data portability – You have the right to request that we transfer collected data directly to you or another organization.

If you make a request, we have one month to respond. To exercise any of these rights, please contact us by email at info@olivespanishcourses.com. Please note that we may require proof of identity to process your request safely.

What Are Cookies?

Cookies are text files placed on your device to collect standard Internet log information and visitor behavior information automatically when you visit our website.

For further information, visit allaboutcookies.org.

How Do We Use Cookies?

We use cookies to enhance site functionality and user experience, including:

  • Keeping you signed in or preserving your active form sessions.
  • Understanding how you navigate and use our site.
  • Remembering language and location preferences.

What Types of Cookies Do We Use?

Our website primarily uses:

  • Functionality: Used to recognize you on our site and remember your preferences (e.g., preferred language or region).
  • Analytics & Performance: Used to collect anonymous data on user visits, content popularity, and performance metrics to help us optimize site navigation.

How to Manage Your Cookies

You can set your browser not to accept cookies, or clear existing cookies. However, some website features or interactive booking tools may not function properly as a result.

Accuracy of Website Content & Information

Olive Spanish Courses makes every reasonable effort to ensure that all information on our Website, course schedules, brochures, pricing, and accommodation descriptions is accurate, complete, and current.

Unintentional Errors & Updates: Inadvertent errors, typographical mistakes, or unexpected third-party operational modifications (e.g., partner accommodation updates or excursion dates) may occasionally occur. Olive Spanish Courses accepts no legal liability for minor typographical errors or minor unexpected third-party changes. In the event of an error or material change affecting an active booking, we will notify the impacted client directly via email and apply swift rectifications.

Privacy Policies of Other Websites

Our website contains links to third-party websites. Our privacy policy applies strictly to our website; if you follow a link to an external site, you should read their respective privacy policy.

Changes to Our Privacy Policy

We keep our privacy policy under regular review and publish updates directly on this web page.

How to Contact Us & Supervisory Authority

If you have any questions about our privacy policy, the personal data we hold, or wish to exercise your data rights, contact us at:

Data Controller: Olive Spanish Courses
Email: info@olivespanishcourses.com

Supervisory Authority: If you feel your data protection rights have been infringed, you have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos – AEPD) at www.aepd.es.